Cancellation and Refund Policy

This policy applies to subscription payments made for JewelValu, operated by Prosys Technologies.

1. Trial period

A free trial does not require a refund because no subscription fee is charged for the trial itself. When a paid recurring subscription is authorised, charges follow the selected monthly or annual billing schedule.

2. Cancelling automatic renewal

You can cancel automatic renewal from the Subscription page in your account or contact us for assistance. Cancellation normally takes effect at the end of the current paid billing period. You may continue using paid features until that date, and no further renewal charge will be initiated after cancellation takes effect.

3. General refund rule

Because JewelValu is a digital subscription service made available immediately after activation, subscription charges are generally non-refundable once the paid period has started. We do not provide refunds or credits for partially used billing periods, unused document capacity, change of mind, failure to cancel before renewal, or account suspension caused by a breach of the Terms and Conditions.

4. When a refund may be approved

We will review refund requests involving:

• a duplicate charge for the same subscription period;
• an amount charged incorrectly because of a verified billing error;
• a successful debit where paid access was not activated and we could not correct it within a reasonable period; or
• another refund required by applicable law.

An accidental first purchase reported within 48 hours may be considered if the account has not made meaningful use of paid features. Approval in such cases is discretionary and assessed from account activity.

5. How to request a refund

Email jewelvalu@prosyssoftware.com within seven calendar days of the disputed charge. Include:

• the JewelValu user ID and business name;
• payment ID, date and amount;
• the reason for the request; and
• any screenshot or information that helps us verify the issue.

Do not send card numbers, CVV, OTP, UPI PIN or banking passwords.

6. Refund method and timing

Approved refunds are initiated to the original payment method. Banking and payment-provider processing times are outside our direct control; normal Razorpay refunds commonly take approximately 7–10 business days to appear after initiation. We will provide the available refund reference when processing is completed.

7. Taxes, fees and partial refunds

Any GST adjustment or credit documentation will be handled as required by applicable law. Where only part of a charge is eligible, we may issue a partial refund. Payment-provider transaction costs already incurred may not be recoverable by us, but this will not reduce a refund that must be provided under applicable law.

8. Failed or pending payments

A payment shown as failed or pending is not automatically treated as a completed charge. If your bank account was debited but JewelValu does not show a successful payment, contact us with the payment reference. We will verify the transaction before initiating any refund or access correction.

9. Chargebacks

Please contact us first so we can investigate and resolve the issue promptly. This policy does not limit any dispute rights available through your bank, payment provider or applicable law.

10. Contact

Refund and cancellation requests may be sent to jewelvalu@prosyssoftware.com or submitted through the Contact page.