Privacy Policy

This Privacy Policy explains how Prosys Technologies, operator of JewelValu (“JewelValu”, “we”, “us” or “our”), collects and processes personal data through the JewelValu website, web application, related communications and future mobile applications.

1. Information we collect

Depending on how you use JewelValu, we may collect:

• Account and business information: name, business name, email address, phone number, postal address, registration details, logo and document-number preferences;
• Valuation workspace content: customer details, jewellery descriptions, weights, rates, valuation values, notes, photographs and documents entered by an authorised valuer;
• Subscription and transaction information: selected plan, payment identifiers, payment status, invoices and billing history. Complete card, bank, UPI PIN, CVV and OTP details are handled by the payment provider and are not stored by JewelValu;
• Technical and security information: login count and time, IP address, browser and device information, diagnostic logs, cookie/session identifiers and security events; and
• Enquiry and support information: information submitted through contact forms, email or support communications.

2. Why we use information

We process information to create and secure accounts, verify email addresses, provide valuation and PDF features, store and retrieve customer records, process subscriptions, send transactional messages, provide support, prevent misuse, maintain backups, improve reliability and comply with legal, tax and accounting obligations.

3. Consent and choices

Registration requires a clear acceptance of the applicable Terms and acknowledgement of this Policy. Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already lawfully completed and may make it impossible to continue providing features that require the information.

4. Valuer responsibility for customer information

The subscribing valuer or jewellery business decides what end-customer information is entered into its workspace and is responsible for having an appropriate lawful basis, giving any required notice and limiting collection to information genuinely needed for the valuation. JewelValu processes that workspace content to provide the Service on the account holder’s instructions.

5. When information is shared

We do not sell personal data. We may share only the information necessary with contracted service providers supporting cloud hosting and storage, email delivery, payment processing, security, monitoring and technical support. We may also disclose information when required by law, to protect users or the Service, or as part of a lawful business reorganisation subject to appropriate safeguards.

6. Payment processing

Online subscription payments are processed by Razorpay or another payment provider shown at checkout. The provider processes payment credentials under its own privacy terms. JewelValu receives transaction references and status information needed to activate subscriptions, maintain payment history and resolve billing issues.

7. Cookies and session data

JewelValu uses essential cookies or similar storage for secure sign-in, session continuity, fraud prevention and basic application operation. These are not used to sell advertising profiles. Disabling essential cookies may prevent account access.

8. Storage, retention and deletion

Information is retained while an account is active and for a reasonable period afterwards to permit support, export, recovery and compliance with legal or financial-record obligations. Retention varies by information type. Data scheduled for deletion may remain temporarily in protected backups until those backups are rotated. You may request account closure or deletion, subject to information we must retain under applicable law or for the establishment, exercise or defence of legal claims.

9. Security

We use reasonable administrative and technical safeguards including controlled account access, password hashing, encrypted HTTPS connections, tenant separation, restricted infrastructure access and backups. No online system can guarantee absolute security. Account holders must protect passwords, restrict staff access and promptly report suspected misuse.

10. Data location and international processing

JewelValu is intended primarily for customers in India. Service providers may process or back up limited information in other locations where their infrastructure operates, subject to contractual, technical and legal safeguards and any restrictions prescribed under applicable Indian law.

11. Your rights and requests

Subject to applicable law, you may ask for information about your personal data, correction of inaccurate or incomplete data, erasure of data that is no longer required, withdrawal of consent, or grievance redressal. We may need to verify identity and authority before acting on a request. Account holders should normally handle requests concerning the end-customer records they entered; we will provide reasonable technical assistance where appropriate.

12. Children

JewelValu is a professional business service and is not intended for independent use by children. Do not create an account or submit a child’s personal data unless legally authorised and necessary for a legitimate valuation purpose.

13. Changes to this Policy

We may update this Policy when the Service, providers or legal requirements change. The current version and effective date will be published on this page. Material changes may also be communicated through the Service or by email.

14. Contact and grievance requests

Privacy questions, correction/deletion requests and grievances may be sent to jewelvalu@prosyssoftware.com or submitted through the Contact page. Please identify the JewelValu account or enquiry involved, but never send passwords, OTPs, CVV or UPI PINs.